What information do we collect?
Personal information is that can be used to directly or indirectly identify you. Personal information
also includes anonymous information that is linked to information that can be used to directly or
indirectly identify you. Personal information does not include information that has been irreversibly
anonymized or aggregated so that it can no longer enable us, whether in combination with other
information or otherwise, to identify you.
We will only collect and use personal information which is
necessary to comply with our legal obligations and to assist us to administer our business and provide
you with the services you request.
We collect information from you when you register on our site,
place an order, subscribe to our newsletter or respond to a survey.When ordering or registering on our
site, as appropriate, you may be asked to enter the following information: your name, e-mail address,
mailing address and phone number. You may, however, also visit our site anonymously.
What do we use your information for?
To personalize your experience (your information
helps us to better respond to your individual needs)
To improve our website and your shopping
experience (we continually strive to improve our website offerings based on the information and feedback
we receive from you)To improve customer service (your information helps us to more effectively respond
to your customer service requests and serviceneeds)To process transactions including executing your
payments and delivering the purchased products or services requested. To administer a contest, special
promotion, survey, activity or other site featureTo send periodic emails. The email address you provide
for order processing, may be used to send you important information and updates pertaining to your
order, in addition to receiving occasional company news, updates, related product or service
information, etc.
How do we protect your information?
You are responsible for your own username and
password safety and security on Kenzo USA Online Store. We recommend choosing a strong
password and changing it frequently. Please do not use the same login details (email and password)
across multiple websites.
That said, we do implement a variety of security measures including offering the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gatway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.Our servers and website are security scanned and fully verified externally by McAfee Secure from Symante on a daily basis to protect you online.
Do we use cookies?
Yes. Cookies are small files that a site or its service
provider transfers to your computers hard drive through your Web browser (if you have allowed it via
your settings). This enables the sites or service providers systems to recognize your browser and
capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your
preferences for future visits and compile aggregate data about site traffic and site interaction so that
we can offer better site experiences and tools for you in the future.
We may contract with
third-party service providers to assist us in better understanding our site visitors. These service
providers are however not permitted to use the information collected on our behalf except to help us
directly conduct and improve our business. We use, for example, Google Analytics, a web analytics
service provided by Google, Inc. (“Google”) to help us better understand how users engage with our
website. Google Analytics uses cookies in order to collect information on the usage of our website. This
information is used to compile reports and create services to help us improve our website and the
services associated with it. The reports disclose website trends without identifying individual
visitors.
The information generated by the Google cookie about your use of our website (including
your IP address) may be transmitted to and stored by Google on servers in the United States. Google may
also transfer this information to third parties where required to do so by law, or where such third
parties process the information on Google’s behalf. Google will not associate your IP address with any
other data held by Google.
On some pages of our website, third parties that provide applications
through our website may set their own cookies in order to provide services, track the success of their
applications or customize applications for you. For example, when you share content using a social media
sharing button such as Facebook or Twitter, the social network that has created the button will record
that you have done this. Because of how cookies work, we cannot access these cookies nor can the third
parties access the data in cookies used by us.
If you prefer, you can choose to have your computer
warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser
settings. Like most websites, if you turn your cookies off, some of our services may not function
properly. However, you can still place orders by contacting Customer Service at [email protected](or contact online)
Do we disclose any information to outside parties?
We do not sell, trade, or
otherwise transfer to outside parties your personal information. This does not include trusted third
parties who assist us in operating our website, conducting our business, executing payments, delivering
purchased products or services, sending you information or updates or otherwise servicing you, so long
as those parties agree to keep this information confidential. We may also release your information when
we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or
others rights, property, or safety.
How long do we retain your information?
We will retain your personal information for
as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer
retention period is required or permitted by tax, accounting or other applicable laws.
Third party links
Occasionally, at our discretion, we may include or offer third
party products or services on our website. These third party sites have separate and independent privacy
policies. We therefore have no responsibility or liability for the content and activities of these
linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about
these sites.